Difficult Conversations and Conflict Mastery
Begin with impact, not accusation: “When deadlines slip, I feel exposed to avoidable risk.” This invites dialogue about solutions without inviting defensiveness. Keep tone steady and posture open to model mutual respect.
Difficult Conversations and Conflict Mastery
Ask, “What do you need to say yes?” Then trade, do not concede: offer what costs you little but means much to them. Summarize agreements aloud to solidify commitment and shared understanding on the spot.